Accessing Digital Content
How do I use my digital ticket(s) or pass(es)?
You’ll get a confirmation email with all the details you need. For online VOD film screenings, you will receive this email shortly after purchase. For Zoom Workshops, you will receive your email about one (1) hour before the workshop is scheduled to begin.
If you have a Festival Pass, you can hit WATCH on our homepage and you’ll be prompted to log in where it says Member Login on the bottom right of the screen. You will login using your Elevent account information.
If you’re still having trouble, click the pink speech bubble to chat with us or email us at email@example.com
I can’t find my virtual event confirmation email, what do I do?
Click on the little pink speech bubble at the bottom right of our website and one of our fabulous volunteers will swing into action.
Can I attend virtual screenings from outside of BC?
Unfortunately, no. As part of our relationships with artists and film distributors, online film streaming is geo-locked to BC. If you are watching from BC and receive an error message, please use the pink chat button and one of our fabulous volunteers will swing into action.
Zoom workshops and events are accessible from anywhere.
Need visual guides to access Zoom or the Watch Platform? Check out our 2021 help videos by Jarred Stephen Meek and his drag persona, Deedee LaCraze.