Accessing Digital Content
When is the film going to be streamed online?
Films that can be watched online are available 1 day after they screen in person. They will be available for a period of 72 hours total. Once you start a film, you will have 24 hours to watch it all the way through!
How do I use my digital ticket or pass?
If you purchase a ticket before the screening period has started, you’ll receive an email an hour before with a link to watch the film. If you purchase your ticket while the film is available to view, you’ll receive a link to watch immediately in your confirmation email!
Festival and Digital Passholders can log in to our watch portal directly to access all online films as they become available! You will login using your Elevent account information.
If you’re still having trouble email us at boxoffice@outonscreen.com
I can’t find my virtual event confirmation email, what do I do?
Click on the little pink speech bubble at the bottom right of our website and one of box office folks will swing into action. Or you can email us at boxoffice@outonscreen.com.
Can I attend virtual screenings from outside of BC?
Unfortunately, no. As part of our relationships with artists and film distributors, online film streaming is geo-locked to BC. If you are watching from BC and receive an error message, please reach out to boxoffice@outonscreen.com as it may be a VPN or security issue!
What kind of tech do I need to watch films?
You can watch content on PCs running Windows 7 (or newer), and Intel-based Macs running OSX 10.12 (or newer). You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What specifically do I need on a Windows computer?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
What specifically do I need on a Mac computer?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, MS Edge for Mac, or Opera. We recommend using the latest version of your browser.