Tickets, Passes & Memberships
How do I buy tickets, passes, and memberships? How much are they?
You can buy Memberships or Festival Passes to join the Festival on our website! Tickets for specific films and events can be purchased from the individual film pages. All of our sales are run by the Elevent ticket system.
Single tickets are offered on a range from $5 to $21, allowing you to choose what you are able to afford or would like to pay. All tickets provide you with the same level of access but are designed for specific groups:
- FWB ($21) - The FWB, or Friend with Benefits ticket, is designed for online viewings with 2 or more people or for folks who feel they can afford to pay a little more for their in-person film screening
- Standard ($14) - Standard tickets are our base price for any film viewing, online or in-person
- Access ($10) - Access tickets are designed for Students, Seniors, the Underemployed, or anyone else who needs a reduced ticket price to access online or in-person film screenings
- Access+ ($5) - Our lowest-cost ticket designed for folks who need a steep discount to be able to access our online or in-person film screenings
Sometimes we work with other partners or venues to present films. In some of those instances the partner control the box office and set the ticket prices. While we try to work with all of our partners to ensure our co-presentations are financially accessible, we can't always ensure that the prices will match those listed above. If you have any questions about pricing, please contact our Box Office using the chat feature or by email.
Festival Passes provide a richer experience, allowing you to see any film during the Festival, as long as there is availability. Passholders, and their guests, are allowed to access in-person screening venues ahead of ticket holders to help you get the best seats. All Festival Passes also include 1 Adult Membership to the Vancouver Out On Screen Film & Video Society, helping to streamline your arrival at an in-person venue and providing you with the opportunity to participate in our Annual General Meeting as a voting member.
Festival Passes are offered at two price points, $145 and $175, allowing you to choose what you are able to afford or would like to pay. All passes provide you with the same level of access but are designed for specific groups:
- Access Pass ($145) - The Access Pass is designed for Students, Seniors, the Underemployed, or anyone else who needs a reduced price to access online or in-person film screenings
- Full Pass ($175) - The Full Pass is our base pass price
A Festival Pass is included in Reel Patron memberships beginning at the Producer level. At the Director level, Reel Patrons receive 2 Passes - a great option for couples that want to support our work and see great queer film!
I have an extra Festival Pass I want to gift to someone else, how does that work?
If you would like to gift your second Festival Pass to a friend or family member, please email us directly at email@example.com with your full name and the full name and email address of the person you would like the pass to go to. We'll take care of the rest!
Why do I need a membership?
The Vancouver Out On Screen Film and Video Society is responsible for operating in compliance with the Motion Picture Act and Consumer Protection BC.
To attend one of our film screenings (which may not have been classified by Consumer Protection BC), you must be a member of The Vancouver Out On Screen Film and Video Society. Membership is by annual subscription and is limited to persons who are 18 years of age or over. Being an active Adult Member also allows you to vote at our Annual General Meeting, helping to direct the future of Out On Screen.
Only members are permitted to be present at the place where a non-classified film is being exhibited.
Our mandate is the encouragement and appreciation of motion pictures as a medium of art, information or education.
The sale of Youth Memberships (for film patrons under the age of 18) support our Out In Schools program, which brings 2SLGBTQIA+ films and facilitated discussion to schools throughout BC. Youth Memberships are a great way for young film buffs to get involved in our work while supporting a program which directly empowers youth to make their schools and communities safer and more inclusive.
Youth Memberships are only valid for films which have been rated for youth by Consumer Protection BC (typically 14A, PG, or G).
Can I buy a membership for someone else?
Yes. You can gift a membership to someone else by selecting 'This is a gift' when adding it to your cart. You will receive an order confirmation along with a separate 'Redeem Your Membership Gift' email. Forward this email to your recipient and they can redeem the membership by clicking the blue 'Claim your gift' button. Recipients can also go to goelevent.com/Gift/Redeem and enter the gift code found in the 'Redeem Your Membership Gift' email.
Can I buy a ticket after the film has started?
Yes. You’ll be able to purchase a ticket within 30-minutes of our official screening time. If an online film is being offered VOD, you can purchase a ticket at any time before the film goes offline. Regardless of whether the film is scheduled or available on demand, you have 24 hours to watch the full film after you hit play, unless the film expires.
Scenario 1: You arrive a bit late to an in-person film screening
Usually, our Box Office Attendants are available for the first 30 minutes of a film screening to help anyone who may arrive late. We'll be happy to sell you a ticket and work with our Front of House team to slip you into the theatre.
Scenario 2: A film is being screened online at a set time
Our Box Office and Tech Support teams are usually available by chat or email for about an hour after an online film's listed start time. We'll can usually sell you a ticket within that time, though you will need to watch the film right away to be sure it doesn't expire before you can finish it.
Scenario 3: A film is being screened online as VOD
Video on Demand (VOD) films can be started at any time and you will have 24 hours to complete you viewing, up to the expiry time. VOD films usually expire - or become unavailable - at 11:59PM on the last day of their run.
Do you offer refunds or exchanges for passes, memberships, or single tickets?
We know that sometimes, try as we might, we just can’t make it to all of the films and events we plan to. If something comes up and you need to adjust your tickets at least 2-hours prior to a screening or event, contact us at firstname.lastname@example.org for help, and we’ll see what we can do. We’ll aim to respond quickly, but please allow up to three (3) days for us to get back to you.