How to use Extra Vouchers

Once you have entered your code and completed the Checkout process, you should receive an order confirmation email which will include additional info on when you can access your chosen film.

Please note that some films and programs may be free, meaning you will not need to redeem a voucher to attend, though we still need you to book tickets so we can manage capacity at the venue or send you a Zoom link.

All of our workshops and panels are free to attend, but folks need to get a ticket to register. If the workshop or panel is being held on Zoom, an email with the link will be sent to everyone with a workshop or panel ticket about an hour before the event is scheduled to begin (at 10am for an 11am workshop, for example).

If you need help accessing Zoom, please checkout our support video on YouTube.

Redeeming Vouchers In-Person or Over the Phone

If you would like to redeem your Extra voucher when speaking with our Box Office Attendant, you can absolutely do so.

You are the original owner of the Extra voucher

If you were issued a voucher directly, such as if you received one in your Reel Patron membership bundle or another method, you can simply inform our Box Office Attendant that you'd like to redeem one (or more) of your vouchers when booking your ticket. If you have provided some voucher numbers to friends, please make note of those so we don't accidentally use one that they may be planning to use at a later date.

You are a recipient of an Extra voucher, but not the original owner

If you have been given a voucher by a friend, please have the voucher number ready when you speak with the Box Office Attendant as they will need to enter it manually instead of another form of payment. We cannot look up a voucher number on someone else's account for you, so you need to have the number with you.