Attending the Festival In-Person

When should I arrive for a screening?

Our Box Office opens 1 hour before the first screening at a venue and will remain open until 30 minutes after the last screening starts.

If there is another screening happening already, we'll do our best to get you into the theatre as soon as we can.

I have my pass but how do I attend the festival in-person? What's the procedure?

Passholders must visit the passholder table to have their badge scanned and get a passholder slip before lining up in the queue for the theatre. If a passholder wishes to stay for a second screening, they must collect a screening slip for both shows to gain admission for the subsequent screening. 

A minimum of 30% of each house is reserved for passholders however seating is limited and available on a first-come, first-served basis. Once we reach the allotment for passholders in a particular venue, we will create a hope line for folks to queue up to enter after all ticket-holders have entered. At this point in time we don't anticipate running out of room for passholders.

I bought a ticket to an unrated screening. What's the procedure?

Great! You have everything you need to attend the film. When you arrive, you can queue up directly in the ticket-holder line. Once all the passholders have entered, staff and volunteers will ask to scan your ticket and check the proof of purchase of your membership. Both the ticket and the membership can be either digital or physical! Ticket-holders are granted entry after passholders have entered the theatre.

I'm afraid that the screening I want to see is going to sell out. What do I do to ensure I get a seat?

We recommend buying your ticket in advance and arriving 30-45 minutes before the screening starts so you can secure a spot in the queue. We don't anticipate that we will run out of room for folks, either passholders or ticket-holders.

The screening I want to go see is sold out - What is the Hope Line Process?

We hold a certain amount of seats for Passholders and Complimentary tickets so there is a chance that you could get a seat if you come to a sold out screening. When you arrive at the venue, we will direct you to wait in the Hope Line. Once all passholders and ticketholders have entered the theatre, we will get a count of attendees and allow folks from the Hope Line to buy their tickets at the box office.

I want to stay in the theatre in order to watch the next screening. Is that okay?

Yes! We will have volunteers/ushers come around to either scan your next ticket or collect your passholder slip for the next screening.

What are we doing about COVID-19?

Even though COVID-19 is not considered a global pandemic, it still impacts those in marginalized communities which often cross over with queer communities. We are encouraging all patrons to continue to wear masks and maintaining social distancing as much. Our online streaming platform is still available to provide more options for our patrons that are still highly impacted by COVID-19. Please reach out to boxoffice@outonscreen.com if you have any questions or concerns or if you need to exchange an in-person ticket for a virtual one.